Support

 

After sales service rules

  •  We accept returns within 14 days
  •  Faulty products can be replaced within 7 days or send for repairs thereafter.
  •  Our products have 3 years of manufacturer warranty

*In order for LIVALL to process a return, valid proof of purchase must be provided. The customer is responsible for the shipping costs of the returned item.

 

Warranty Service Explanation

The seller will respond to the consumer for the faults that manifest themselves during a period of three years from the delivery, which will be understood to have been made on the day that appears on the invoice or purchase receipt, or on the delivery note if this is later.
Unless proven otherwise, it will be presumed that the lack of conformity that manifests itself in the two years following the delivery of the good already existed when it was delivered.
The consumer may require the employer to rectify the lack of conformity, reduce the price or terminate the contract, procedures that will be free for the consumer, including the expenses that are necessary for the goods to be brought into conformity, especially the expenses of shipping, transportation, labor, or materials.

Products excluded from warranty service:

  • Problems caused by unauthorised maintenance, improper use, collision, negligence, misuse, immersion in liquid, accidents, modification, improper   installation of goods and ripping or alteration of produce labels
  • Products whose warranty period has expired;
  • Damage caused by major force..

 

After sales processing period

  • Processing time for refunds: Completed within 14 working days after receiving the returned products;
  • Processing time for exchanges: Completed within 7 working days after receiving the returned products;
  • Processing time for maintenance: Within 10 days after receiving the product.

 

If you have any questions about general information about the brand, please consult: info@livall.eu

For any doubt or problem about your already purchased product, please consult: aftersales@livall.eu

For any other questions we are always available through the live chat on the website.